Refund & cancellation policy

Effective date: 10 October 2026

1. Our approach

You pay for the work we have done, never for work we have not. Because each project is planned and reserved for you, the first payment secures your place in our schedule and covers the planning work that starts immediately. This policy forms part of our Terms & Conditions.

2. Cancelling a website, branding or design project

• Before any work starts: the first payment is refunded in full, minus any third-party costs already paid on your behalf.
• After discovery but before design approval: we keep the value of the work completed, normally up to 50% of the project price, and refund any balance.
• After design approval: the first payment is non-refundable, and work completed beyond it is invoiced at the stage value in your Proposal.
• After launch or final delivery: fees are non-refundable. Defects are fixed free of charge under the support period.

3. Monthly services

Maintenance, SEO, social media, content and advertising management plans can be cancelled with 30 days' written notice. Fees for the current month are not refunded, and work continues until the notice period ends. Annual plans paid upfront can be cancelled at any time; we refund the unused full months minus any discount received for paying annually.

4. Advertising budgets and third-party costs

Advertising spend is paid directly to the platforms and cannot be refunded by Floux. Domains, hosting, premium plugins, stock media and other third-party purchases are non-refundable once bought, but they remain yours.

5. If we cancel

If Floux has to cancel a project for reasons within our control, we refund all payments for work not yet delivered and hand over everything completed so far.

6. Consumers in the EU, UK and Canada

Our services are designed for businesses. If you are a consumer in the EU or UK, you may have a 14-day right to withdraw from a distance contract. If you ask us to start work within those 14 days, you agree to pay for the work done before you withdraw. Mandatory consumer rights in your country are not affected by this policy.

7. How to request a cancellation or refund

Email support@floux.net with your project name and the date you want to cancel. We confirm within 2 business days and send any refund within 14 business days, using the original payment method where possible.